Somfy Group
Leveraging the power of Data and AI to drive Somfy Group’s competitive advantage
The Context
From technical support to the Data Service Center.
As part of the development of its Digital Factory, Somfy Group aimed to establish a Data Service Center combining simplicity and flexibility, ensuring productivity and sustainability, while providing predictable results and scalability to support its growth and future needs.
The Challenge
Ensuring the performance and scalability of Data flows
Somfy Group operates around a hundred ESB and ETL flows in production, monitored via Centreon and ELK. The system must ensure effective corrective support, with an average of 15 tickets per month, while remaining scalable to accommodate 1,200 project development days, thereby ensuring performance, continuity, and adaptability to future needs.
Our Approach
A structured and collaborative approach for the Data Service Center.
To address Somfy’s Data & AI challenges, Smile has implemented a structured and collaborative approach, combining technical expertise with long-term support. This approach is organized around several key pillars:
- Long-term support since 2016, with 10 dedicated team members in the Data Service Center.
- Comprehensive coverage of the Data value chain: Talend ESB flows, continuous integration, DevOps, and Azure cloud.
- Service level improvement: industrialization, definition of operational units (OUs) and SLAs, system scalability, skills management, and Talend expertise.
- Clear roadmap with defined milestones and a shared, realistic, and measurable ambition.
The Result
A high-performing, scalable, and reliable Data Service Center
Thanks to Smile’s support, Somfy now operates a high-performing and scalable Data Service Center, overseeing around a hundred ESB and ETL flows. Productivity, predictability, and scalability are ensured, with responsive corrective support and the capacity to accommodate 1,200 project development days.
We have chosen to view our data, enhanced by Analytics and AI, as a strategic lever to boost our operations and ways of working, accelerate innovation, and secure a long-term competitive advantage.
Matthieu Bernard
Digital Factory Manager - Somfy Group
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