Digital accessibility

Smile undertakes to make its website accessible in accordance with article 47 of law no. 2005-102 of 11 February 2005.

This accessibility statement applies to the website. 


Status of compliance

The Smile website has only recently been launched and is currently undergoing an audit. The site does not yet comply with version 4.1 of the General Accessibility Standards (RGAA). 2.

We pay particular attention to the quality of its production. Accessibility has been taken into account by all the teams involved in the development of the site in order to achieve the best possible presentation.

We're on the right track!


Feedback and contact

Please do not hesitate to let us know of any difficulties or anomalies you may encounter. We are committed to constantly improving the accessibility of our content, so that all Internet users can access the information on our site, regardless of their physical, cognitive, material or geographical disabilities. 

Your feedback is invaluable: if you have a problem accessing any content or service, please do not hesitate to contact us. We will be happy to direct you to an accessible alternative or provide the content in a different format.

To contact us, please write to:


Ways to complain

Have you noticed an accessibility issue that is preventing you from accessing content or features on the site and have not received a response from us? We're sorry! As a last resort, you can send your comments or request for a referral to the Human Rights Defender.

There are several ways to do this:

  • Send a message to the Rights Defender
  • Contact the Rights Defender delegate in your region
  • Send a letter by post (free of charge, do not use stamps):
    • Human Rights Defender 
    • Free reply 71120
    • 75342 Paris Cedex 07