Smile news

Future of CDP: Insights from Leaders

  • Date de l’événement Mar. 07 2024
  • Temps de lecture min.

In a recent enlightening interview, Vincent Maucorps (Smile) engaged in a thought-provoking conversation with Zamir Abdul (Raptor) and Dalila Aidene Cherradou about the evolving role and impact of Customer Data Platforms (CDPs). This discussion offers valuable insights into how CDPs are reshaping customer engagement and data management strategies in today’s digital landscape.

CDP Usage and Segmentations

The conversation delved into the multifaceted applications of CDPs, highlighting their capability to manage diverse data segments. What sets CDPs apart is their holistic 360° view, integrating online marketing with offline data, and customer interactions across multiple channels. This comprehensive approach enables more nuanced segmentation and targeted marketing strategies, enhancing the effectiveness of customer engagement efforts.

Omnichannel Strategy

A key takeaway from the discussion was the significance of an omnichannel strategy facilitated by CDPs. This approach targets customers who engage through various channels, such as in-store visits, online browsing, and customer service interactions. By unifying data from these disparate sources, businesses can create a cohesive and personalized customer experience, crucial in today’s interconnected digital world.

Personalization and Raptor Services

Personalization emerged as a central theme, with Raptor’s contributions to the CDP arena focusing on optimizing customer experiences. Their strategy, rooted in e-commerce activation and personalization, emphasizes the importance of evolving and adapting to meet customer needs dynamically. This approach underscores the role of CDPs in creating highly tailored and relevant customer interactions.

Project Duration and Implementation

The dialogue also touched upon the practical aspects of CDP implementation, noting the variability in project durations based on complexity and use cases. While timelines can differ, the goal remains to work alongside business teams for long-term engagement and deliver quick initial results, demonstrating the CDP’s immediate impact.

Cost and Budget Considerations

A pragmatic discussion on cost and budgeting shed light on the financial aspects of CDP implementation. With different pricing models based on various criteria, the conversation highlighted a scalable investment approach. For instance, a starting price of around 37,000 € per year was mentioned, indicating that CDP implementation can be tailored to suit different scales and scopes of operation.


The interview concluded on a note of anticipation for future collaborations and projects. It underscored the continual need for innovation and partnership in the realms of digital experience and customer data management. As businesses navigate the complexities of the digital age, CDPs stand out as pivotal tools in understanding and engaging with customers more effectively.

Final Thoughts

This conversation between industry experts sheds light on the critical aspects of CDPs and their growing significance in the digital marketing ecosystem. As businesses strive to stay ahead in a rapidly evolving digital landscape, the insights provided by Zamir, Dalila, and Vincent offer valuable guidance on leveraging CDPs for enhanced customer experiences and data-driven decision-making.


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Vincent Maucorps

Vincent Maucorps

Responsable Digital eXperience